Return & Refund Policy

General Guidelines

  • We ensure high-quality products.
  • Inspect your order upon delivery.
  • Create an unboxing video immediately to verify the product’s condition.
  • Contact us within 2 hours of delivery with the unboxing video if the product is damaged or incorrect.

Categories and Conditions

Digital Prints (Paper Posters, Frames ,wallets and Wooden Prints)

  • Eligible for return, refund, or replacement if:
    1. The product is broken.
    2. The product is damaged during delivery.
    3. You received the wrong product.
    4. We Accept 7 days of Return Policy

Personalized Frames and Wallets 

  • Personalized products and Canvas are non-refundable and non-cancelable.
  • Eligible for replacement if:
    1. The product is broken.
    2. The product is damaged during delivery.
    3. You received the wrong product.
  • Note: Replacement requests must include an unboxing video shared within 2 hours of delivery on WhatsApp at +91 8779363968

Handicraft Decor Items

  • Eligible for return, refund, or replacement if:
    1. The product is broken.
    2. The product is damaged during delivery.
    3. You received the wrong product.

Return and Cancellation Process

  • Contact us within 2 hours of purchase for order cancellation and a refund.
  • Send your cancellation request to our WhatsApp number: +91 8779363968.
  • Email us at orders@giftairs.com with:
    1. Your Name
    2. Your Email
    3. Your Order ID
    4. A description of the issue
  • If your return is accepted, we will send you a return shipping label and instructions.
  • Items sent back without a return request will not be processed.
  • Replacement delivery will be done within 5 Business days.

Refunds:

  • For non-personalized products, if you do not accept the shipment after 3 delivery attempts made by the delivery agent or if you cancel the delivery by sharing the OTP with them, the product will be returned to our warehouse. In such cases, we will issue a partial refund after deducting the onward and return shipping charges. The refund will be Credited to your original payment method.  in your account within 5-7 working days after we receive the returned parcel.

Contact Us

  • For any return questions, contact us on WhatsApp at 8779363968 for a faster response